ShebaMiles is the Frequent Flyer Program of Ethiopian Airlines. ShebaMiles Program Members can earn miles through flying on Ethiopian Airlines, ASKY Airlines, Malawian Airlines and Star Alliance Partner airlines and using the services of Non-Airline Partners. Once enough miles are accumulated, they can be redeemed for Award Tickets and Class Upgrades on Ethiopian Airlines and its partners.

To join the Program click here

Please read the Program Terms and Conditions here

A Password is required in order to allow access your ShebaMiles membership account via our website. By accessing your account online, you can update your personal information; such as your mailing address, email address, phone numbers, fax numbers, claim your missing flights, view your registered miles, track your card, and so much more.

Please click here

You shall have your unique, personal and valid email address in your ShebaMiles profile to generate your password. If you do not have an email address or if you are not using the email address found in your profile anymore, please send us the scanned copy of your current passport with your email address to ShebaMiles@ethiopianairlines.com.

To retrieve your password on your already existing email address in your profile, please click here. Your password will be sent to this email address.

To change your Password, please click log in to access your account online and click here

There are four membership statuses in the ShebaMiles Program. These are Blue, Silver, Gold and Platinum membership statuses.

Blue membership has an effective date that represents the qualification month and year and has no end date. Silver & Gold memberships have at least 12 months of validity when a member has qualified for the membership not involving Retroactive Mile registration. Platinum membership has at least 24 months of validity when a member has qualified for the membership not involving Retroactive Mile registration. Retroactive Mile registration affects the qualification date, which may also affect the validity period.

For more information on membership status qualification, please click here

For more information on membership benefits for each status, please click here

No. When you travel on any Star Alliance partner carrier, you may enjoy from the below benefits with your Blue, Silver, Gold and Platinum membership status.

Silver Tier level in ShebaMiles is equivalent to Star Alliance Silver status. Platinum and Gold Tier level in ShebaMiles is equivalent to Star Alliance Gold.

Star Alliance Silver Benefits

1. Priority Reservations Waitlisting - when there aren't any seats left on your preferred flight, gives you priority should a seat become available. (Not permitted for Star Alliance Award tickets.)
2. Priority Airport Standby - gives you top priority when standing by for a flight at the airport.

Star Alliance Gold Benefits

1. Priority Reservations Waitlisting - when there aren't any seats left on your preferred flight, gives you priority should a seat become available. (Not permitted for Star Alliance Award tickets.)
2. Priority Airport Standby - gives you top priority when standing-by a flight at the airport. (Not permitted for Star Alliance Award ticket travels.)
3. Priority Airport Check-in - allows you to check-in at the Business and/or First Class counter.
4. Priority Baggage Handling - like you, your bags get priority treatment and are among the first to be unloaded.
5. Extra Baggage Allowance - an additional 20kg or one additional piece of luggage (on transatlantic flights) which means you can check in three bags instead of two.
6. Priority Boarding - enjoy the freedom of boarding at your convenience along with First and Business Class passengers.
7. Airport Lounge Access - Star Alliance Gold card holders and one guest, have access to any lounge around the world that is identified with a Star Alliance Gold lounge sign when departing on a Star Alliance flight, no matter which class of service they travel in.

Just look for the 'Star Alliance Gold' sign outside the lounge and present the ticket for your same-day Star Alliance flight, your boarding pass and your Frequent Flyer Program card featuring the Star Alliance Gold logo. Guests must enter the lounges with an eligible Star Alliance Gold member and must depart on a Star Alliance member airline, but may travel on a different flight.

Please refer to the benefits offered in detail here.

1. If your name error is due to spelling or name order like swapping of first name and surname, please send us the scanned copy of your valid passport at ShebaMiles@ethiopianairlines.com by indicating your ShebaMiles membership number. Please try to use the email address in your ShebaMiles profile as much as possible.
2. For last name/surname changes and full name changes due to marriage or legal authorizations:
   1. The name change request should be accompanied by copy of the relevant original document authorizing the change /court order or marriage certificate or other decision if any.  It should not be accompanied by the evidence of the change (passport) only.
   2. The request should be accompanied by relevant documents copy i.e. ShebaMiles membership card, your previous and new valid passport or your previous and current government Id if you do not have a passport.
   3. English translation of non-English documents.
   4. Ethiopian Airlines may require the member to take such steps to verify the genuineness of the name change request through different means if Ethiopian Airlines has any suspicion.

Your ShebaMiles membership card will be sent to your address once you achieve Silver and the next higher Tier levels.

You can use your membership number or temporary card until you receive your permanent card. You can also log in to your ShebaMiles account online to download your digital card for all Tier levels and use it to receive services according to your Tier status.

Please make sure that you have provided a standard physical mailing address so that you can receive your card within four weeks.

Please log in and check the mailing address in your profile and as per the mailing address standard of your country of residence and if it is complete,You can click here to go to the log in page.

There could be multiple reasons that you have not yet received your permanent membership card. The following could be the reasons:

1. The physical mailing address you provided when registering to the program may not be correct. Please log-in and check your address.

2. You have not yet qualified for a permanent ShebaMiles card. Click here for the requirement.

You can request missing mile credit online using your membership number as log-in ID and password. For flights completed with Ethiopian, please follow this link and fill out the necessary self-explanatory requests:

You can request missing mile here for flights completed with Star Alliance member airlines and Malawian Airlines. For your missing flights on ASKY, please forward the scanned copy of your tickets and boarding passes to shebamiles@ethiopianairlines.com.

If you are a member of Star Alliance member Airline Frequent Flyer Program and in order to receive credit for missing flights, you will need to send a copy of your ticket receipt and original boarding passes to your Loyalty program service center. For such situations, it is always advisable to retain your original boarding passes and a copy of the tickets until the miles appear in your account statement.

You should order Upgrade Award at Ethiopian Airlines ticket office for a higher cabin on advance reservation. Upgrade Award can also be completed at check-in and boarding process using a purchased ticket and confirmed boarding pass on the actual boarding date. Please log on to your membership account and click here. 

However, for upgrade applications on Star Alliance member airlines is allowed only through the Ethiopian Airlines website.  Please log on to your membership account to process your Star Alliance upgrade award.

You can log in and apply on-line through this link or contact the nearest Ethiopian Airlines Ticket office for assisted award redemption.

You can enjoy a higher class of service when you have paid for the immediate lower cabin eligible class on Ethiopian Airlines and Star Alliance Member Airlines and if the desired seats are available.

You can purchase minimum of 1,000 miles and maximum of 20,000 miles to issue an award ticket in 12 consecutive months and if you are on Blue, Silver ,Gold  or Platinum membership Tier levels.

Application for an Award Ticket is open from 365 days to 2 days before flight departure.

Application confirmed more than 96 hours before scheduled flight departure should be ticketed before 72 hours before scheduled departure.  Applications confirmed within 96 hours should be ticketed within 24 hours of the scheduled departure.

The miles earned are valid for 3 years as of the date they are credited to your account. The information regarding the expiring miles(if any) is indicated on your mileage statement which is sent to your email address as well as displayed online after logging in to your account using this link. 

The validity of expiring miles will be extended for one more calendar year if you travel on full fare tickets, purchase miles or register eligible activities from services taken with our Non-Airline Partners during the year when your miles are due for expiry. Please note that activities such as award mile refunds and flights taken on ShebaMiles award tickets will not extend the validity of your expiring miles.