Ethiopian’ means Ethiopian Airlines Enterprise with corporate offices at Addis Ababa, Ethiopia.
‘ShebaMiles Program’ or ‘Program’ is defined as Ethiopian Frequent Flyer Award Program.
‘Service Partner’ means a provider of goods or services which is participating in ShebaMiles from time to time, and may include, but not limited to, airlines, hotels, restaurants, supermarkets, oil companies and resorts, financial, leisure and lifestyle service providers and car hire companies.
‘Member’ means a person who has applied for membership of the ShebaMiles frequent flyer program and has been issued a membership number in this respect;
‘Enrollment Date’ is defined as the date on which Ethiopian issues the first Membership Card.
‘Account’ means the Account to which the Miles of a Member will be accrued or deducted;
‘Miles’ means all types of miles accrued by a Member under the ShebaMiles program including miles accrued from qualifying flights from revenue tickets, acquiring the products and services from ShebaMiles Service Partners, purchasing miles from Ethiopian Airlines and earning promotional or other bonus miles.
‘Base Mile’ means Miles accrued by a Member under ShebaMiles in respect to basic consumption of qualifying goods and services.
‘Bonus Mile’ means Miles accrued by a Member under the ShebaMiles program in respect to consumption of qualifying goods and services with added value/or Bonus Miles are Miles earned under special conditions in addition to Base Miles. The use of Bonus Miles may be subject to restriction. Bonus miles are not counted towards a Member’s Tier Qualification except for those granted on Ethiopian Airlines Cloud Nine flights on revenue tickets.
‘Status Miles’ or ‘Tier Qualifying Miles’ means Miles accrued in respect of qualification for a Membership ‘Tier’ Level, being a Mile earned only by taking a flight on Ethiopian or on Airline Partners that particularly offer status mile.
‘Tier Segments’ or ‘Tier Sectors’ or ‘Tier Qualifying Flight Segment’ or ‘Tier Qualifying Segment’ or ‘Tier Qualifying Sector’ means the number of qualifying flight segments or sectors accrued by a Member that count towards the Member’s progress from one ShebaMiles Tier Status to a higher Tier Status or the Member’s re-qualification to the same higher Tier status.
‘Membership Tier’ means a membership level in the ShebaMiles frequent flyer program;
‘Membership Card’ or ‘Card’ are defined as Ethiopian’s ShebaMiles Program Membership Card, issued and distributed by Ethiopian, after acceptance by Ethiopian of the application for Ethiopian’s Frequent Flyer Program. A ‘Card’ can refer to a Physical or Digital card.
Award’ means specified goods or services to be provided by ShebaMiles, Affiliate or a Service Partner to a Member in exchange for Miles.
A ‘year’ is defined as the period of 12 consecutive months starting from January 01 to December 31.
Warsaw Convention 1929’means The Convention for the Unification of Certain Rules relating to International Carriage by Air, Warsaw, 12th October 1929.
In these Program Rules, unless a contrary intention appears:
Membership Tiers and Benefits
5.1. Platinum and Gold Tier members: May access First and Business Class lounges across Ethiopian network even when flying Ethiopian in economy class. A Platinum or Gold member can invite one guest into the lounges.
(Note: As one of our precautionary measures in fighting the spread of Covid-19, the one guest access privilege into our lounges accompanying our Platinum and Gold members is temporarily suspended at lounges located at Addis Ababa Bole International Airport.)
5.2 Silver members: May access ShebaMiles Silver Lounge at Addis Ababa Bole International Airport. This lounge access benefit is available only when travelling on Ethiopian Airlines flights.
12.1 The service ware of the lounges cannot be used for feeding animals.
12.2 Animals of any kind are not allowed to walk around the food and beverage areas and take seats in the lounges.
12.3 If the pets become unruly, the customer may be requested to take them out for the comfort of the rest of the customers.
17.1 Ethiopian staff in the lounges reserve the right to refuse to serve alcoholic beverages to any customer who appears to be intoxicated or seems to behave unruly.
17.2 Children under the age of 21 are not allowed to consume alcohol in any of our lounges.
18.1 Members’ attire and conduct must be consistent with the environment.
18.2 Walking in the lounges with night clothing and bare foot is prohibited.
18.3 It is not allowed to lie down on the floor, sofas or rest feet on the tables for the comfort of other customers, the cleanliness of the lounges and the furniture therein as well.
18.4 Inappropriate behavior such as drunkenness, extreme rudeness towards the staff and other customers, aggressive behavior or performing acts that are generally considered harmful and/or unsuitable to the environment are strictly prohibited.
18.5 Ethiopian Premium Lounge Management reserves the right to ask clients behaving inappropriately or who fail to comply with the above rules to leave the Lounge.
19.1 Members are always expected to respect all COVID-19 prevention measures. Maintaining a safe physical distance, wearing face masks that covers the mouth and nose, washing hands with soap and water and use of hand sanitizers are basic.
19.2 Shower facility:
Ethiopian shall take measures to the extent of permanently terminating membership for any violation of the lounge access policy.
Service Partners, and the terms and conditions under which Miles are earned through a Service Partner, may vary from time to time. The terms and conditions concerning the accrual of Miles may also vary between Service Partners. A Service Partner may withdraw from participating in the ShebaMiles Program at any time. It is the responsibility of the Member to verify eligibility to earn Miles at the time of booking.
Some of the essential points are:
18.1. To earn miles with Service Partners, members must provide their membership number or present their membership cards at time of booking, check-in, check-out, etc.
18.2. It takes a minimum of 60 (sixty) calendar days (after the last date the partner’s service is used by members) for miles earned from Service Partners, other than airlines, to be credited to members account.
18.3. If miles are not credited within the minimum time indicated under item ’18.2’ above, members shall direct their request to the Service Partner.
18.4. In the case of Service Partners other than airlines, retroactive mile claims can only be made within six (6) months from the last date the partner’s service is used by members.
18.5. Miles earned from eligible purchases with the Service Partner shall be credited provided that the Partner reported the applicable transactions and total miles to Ethiopian prior to its decision to withdraw from the ShebaMiles Program.
18.6. Ethiopian is not liable for delays or failures on reporting mileage accruals of members by its Service Partners, including where a Service Partner withdraws its participation in the ShebaMiles Program.
5.1. ShebaMiles Miles can be bought by an Eligible ShebaMiles Member via the Points Platform for their personal use (“Buy Miles”) or as a gift to another Eligible ShebaMiles Member (“Gift Miles”) in blocks of 1,000 Miles and at the cost of USD 25 per 1,000 Miles with 1,000 Miles as the initial minimum purchase. From time to time, eligible ShebaMiles Members will be given the option to top-up their ShebaMiles Miles balance when falling short of the Miles required for booking a flight award on www.ethiopianairlines.com (“Top up” and together with “Buy Miles”). Such members can Top up in blocks of 1,000 Miles and at the cost of USD 25 per 1,000 Miles with 1,000 Miles as the initial minimum purchase.
5.2. ShebaMiles Blue, Silver, Gold and Platinum Members can purchase up to 50,000 Miles within 12 consecutive months.
5.3. ShebaMiles Miles can be transferred by an Eligible ShebaMiles Member to another eligible member (“Transfer Miles”) via the Points Platform, in blocks of 1,000 miles and at the cost of USD 18 per 1,000 Miles. 1,000 Miles is the initial minimum purchase and the maximum transfer that can be sent and received by a member is 15,000 miles in a calendar year. Status Miles cannot be transferred.