Extension of waiver for award validity, rebooking and refund fees

We understand that your travel plans may change due to the ongoing impact of the Covid-19 pandemic, hence we have extended the waivers on rebooking and refund fees and unused award validity to provide you with more flexibility. The details are provided below.

  • The existing Award ticket/upgrade EMD exchange and refund fee waiver are extended until March 31, 2022. Accordingly, all awards issued in 2020 or 2021 for travel up-to March 31, 2022 can be exchanged or refunded free of charge.
  • The validity of all ShebaMiles awards issued in 2020 and 2021 but not yet utilized will remain valid for travel until March 31, 2022.